Sending different Email Templates to different customer groups

8 votes

Currently Judge.Me can send only one review request template at a time. This is great for collecting product reviews. As an improvement suggestion, it would be fantastic if we could select which review request template to send. For example we would like to collect reviews using Judge.Me for our Customer Support which are not product related and require different template text. We would like to display these as 'Shop Level' reviews. Hypothetically, when uploading in bulk the template ID could be added to the upload and then Judge.Me will know which template to use.

Under consideration Suggested by: Paul (20 Sep, '20) • Upvoted: 05 Oct, '23 • Comments: 5

Comments: 5

09 Feb, '18
Chris Merged
The idea here is that I have a couple broad categories of customers, that I'd like Judge.me to treat differently depending on what kind of customer they are. Basically the idea is that you could group customers into some kind of meta-category that could have its own Conditions and Request templates. Some groups I could see:
- Recurring: Buys consumables (think like grocery or pharmacy/cosmetics) on a monthly basis. Would like a different template so could put a "also like..." banner in for othe
17 Sep, '20
Lisa C Merged
Would love the ability to specify which template is used -- based on any criteria, really. I need to be able to request store reviews for custom orders and product reviews for non-custom orders.
21 Sep, '20
Admin
"Allow for Customer Meta Groups to influence request templates and sending" (suggested by Chris on 2018-02-09), including upvotes (1) and comments (0), was merged into this suggestion.
21 Sep, '20
Admin
"Ability to specify which template is sent" (suggested by Lisa C on 2020-09-17), including upvotes (1) and comments (0), was merged into this suggestion.
12 Jan, '23
Andrea
Even more basic but a tremendous positive increase would be just to enable us to send different review requests based on Product Group tags. You could cap this to 2 or 3 email requests in total across ALL product groups. I imagine the complication would be if an order straddles multiple product groups, in which case the default could be that the highest-value item determines the template.