Have [delivery first name] and [delivery last name] available as variables in emails.
1
votes
In stores where recipients are not the buyers (e.g. for gift box stores), it would be useful to have the [delivery first name] and [delivery last name] variables available so you can use them to personalise the emails.
For example: "We fulfilled [delivery first name]'s gift box 10 days ago and would love to get your feedback"