Gorgias integration improvements

8 votes

More possibilities needed for Judge.me integration with Gorgias.

- respond to review (public or private)
(Convenient for agents. No need to switch tabs and go to the Judge.me app)
- request review update
(That makes it easier for agents to request a review update. It will change your 1 star reviews easier into 5 star reviews).
- cancel planned review request
(1 button in Gorgias to avoid any future review requests, in case customer is unhappy and you still need time to solve the problem for the customer)
- Judge.me logo should be visible instead of the wrong logo
(Easier to recognize that this is the Judge.me app and that it is about reviews).

This is very important to get better reviews in your Shopify store.

Under consideration Suggested by: Tobias (21 Apr, '23) • Upvoted: 17 Nov, '23 • Comments: 2

Comments: 2

09 Mar, '23
RP Merged
As well as reviews, it would be great if you can pull in questions to Gorgias as well, then customer services can reply to these without having to go into the store to reply to them.
1
15 Jan
Tobias
True. Best is if never we have to go back into the backend of Judge.me. And best if we can manage all in Gorgias.