Have Delivery Date of Review-Requests be Based on "Delivered," not "Fulfilled"
On the back end of Judge.me, it seems it times the sending of the review-request based off of when the order has been "fulfilled".
I think this is an “ok” measuring of time, but would it not make more sense to base it off of when the package has been delivered? Shopify is pulling in info showing a package as “in transit” or “delivered.” This would help eliminate any issues with the post office taking a long time to deliver a package and a customer receiving a review request prior to them even receiving it, since we’re simply ball-parking the timing of the delivery based on when it's been fulfilled.
Secondly, we also sell digital products, so, at least for us, it would have to be something like, “If order shipping is required, the first review request goes out ‘x’ days after order status is ‘delivered’” and “If order shipping is not required (i.e., was a digital product immediately sent), the first review request goes out ‘x’ days after order fulfillment.”
Thanks.
Comments: 2
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19 Dec, '19
AdminHi Brian -- good news! We are actually in the middle of working on this :) You will need some other app to update Shopify (or do this yourself via their API), but we will be giving you all the option to base the review request timing on the delivery date very soon (ETA: early January 2020). If you can't wait until then, we also have an integration with Aftership that will allow you to do this now.
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20 Feb, '20
AdminNow you can send delivery based requests: under Settings > Integrations > Admin Backend > Delivery Based Requests scroll to the bottom (or direct link if you're already logged in: https://judge.me/settings?jump_to=delivery+based+requests ) If you enable this, it will overwrite the usual fulfillment based requests, and will schedule the requests based on the info from a 3rd party app (for example Trackiest) that updates Shopify.